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I can't login

Article ID / Rhif erthygl: 53
Last updated / Diweddarwyd: 20 Mar, 2015
Views / Ymweliadau: 628

Your Blackboard login is associated with your university Network, please ensure you are using the correct login details. If you are having problems with your account/password please contact the IT Support desk in the Library.

All students are given a Blackboard account when they register with the University with the same credentials as their main network login. Your username is your 6-digit student number (7-digit for DACE and Cardiff Medical students) that can be found on your library card.

Your student password is synchronised with your Network account and applies to open access PCs, university email account and Blackboard. For new students this is set as your student number and date of birth in the format student number/dd/mm/yyyy.

Staff should also login using the first part of their email address (the part before @) and current password.  However Blackboard accounts are not created automatically for staff. So if you are a new member of staff, or starting to use Blackboard for the first time, you may find you are not able to login with your Novell username and password. You can request a user account by clicking here.

NB if you have not used your university account for some time then your account may have lapsed. If you believe this could be the case you will need to contact the IT Support helpdesk.


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